To teach the methodology of the 8 disciplines and to put it into practice, so it will be carried out as a standard routine to solve work problems, and so increase interest and promote skills for team work and also to tackle problem identification or deviations in the company and turn them into improvement projects; analyze the basic causes of the problems and propose the best solution for them; also to put into practice the control cycle for project development, the participation of those involved in the problem and its solution; to document and submit reports about improvement projects performed; to apply this methodology of improvement in a permanent way in the company.
1. Continual improvement processes
1.1 What is a process?
1.2 Measurement of the final results of a process.
1.3 The concept of quality control in processes.
1.4 Control cycle.
1.5 Improvement groups.
2. What are the 8D’s and which are its steps?
2.1 The Shakedown as a step previous to improvement.
2.2 The VAP process (Verify-Act-Plan).
2.3 Necessary tools: Brainstorming, data sheet, stratification, graphic methods.
3. Stages of the 8D’s:
D1: Integrate the team: Designate the team, the members and the plan to follow.
D2: Describe the problem: Compile the data and its graphic presentation.
Tools: 5W-1H, Stratification, Data sheets, Graphic methods.
D3: Internal containment actions (ICA): Define and implement containment actions to protect the customer from the effects of the problem.
Tools: Cause and Effect chart, SPC Data, Inspection reports, AMEF Process, Obstacle Analysis, Flow Chart of the Process.
D4: Define and verify the root cause: Determine probable causes, potential causes and root causes standing in the way of the achievement of the goal..
Tools: Cause and Effect diagram, Pareto Chart, Dispersion Chart, Histogram, Obstacle Analysis, and Flow Chart of the Process.
D5: Choose and verify permanent corrective actions (PCA): Define action proposals, select the best alternatives, design the execution plan, design the data compiling program, design contingency plan.
D6: Implement and validate permanent corrective actions (PCA): Plan, validate and implement the chosen PCA’ s, educate and train, execute the actions, compile data during execution.
Tools: Data sheet, graphic Methods.
D7: Prevent repetitions: Prevent recurrence, compare results against the established goal, and establish the additional non-tangible results.
Tools: Graphic Methods, Pareto Chart, Histogram.
D8: Recognize the team and individual contributions: Recognize the team’s achievements, communicate new procedures, educate and train, and establish the necessary quality assurance system.
Tools: 5w-1H, Control Charts.
To understand and use the methodology in a systematic way, starting from the base of informed, multidisciplinary team formation, agreeing to practices according to the model of Quality Management of the Company and/or the equivalent administrative system, concerning corrective and preventive actions.
All company personnel affecting the Quality in the Organization in terms of value added to the customer (Delivery time, Quantity, Product Specifications, Service and Cost).